Find answers to the most common questions about using ClassiX.
It is an online platform that helps schools and colleges record, monitor, and analyze student attendance. It supports multiple roles like Admin, Teacher, Student, and Parent, and offers features like manual and QR-based attendance, parent notifications, dashboards, and chat communication.
The platform is designed for educational institutions and supports four types of users: Admins manage the institution setup; Teachers manage attendance and classes; Students mark their attendance and view records; and Parents can monitor their child attendance and communicate with teachers.
To register, you will need a PIN provided by your institution Admin. Go to the registration page, enter your email, select your role, provide the PIN, and verify your email with the OTP sent to you. Once submitted, your account will be reviewed for approval.
A PIN is a unique code generated by your Admin. It ensures that only authorized users can register under your institution. You must enter a valid PIN during registration.
OTP stands for One-Time Password. It's a 6-digit code sent to your email to verify your identity during registration or password reset. You must enter it correctly to proceed.
Go to the login page and enter your registered email and password. Once your account is approved, you will be redirected to your role-specific dashboard after a successful login.
Click 'Forgot Password' on the login page, enter your email, and you will receive an OTP. After verifying the OTP, you will be able to create a new password.
Students can mark their attendance (via QR code or biometric simulation), view their attendance records, update parent contact details, receive notifications, and chat with teachers.
You can mark your attendance by scanning a QR code shown by your teacher or by using the biometric simulation page. Make sure you are logged in and use the feature under your dashboard.
It a simulated page that mimics biometric scanning. While not connected to real hardware, it allows students to check in by clicking a button. It records attendance as 'biometric' in the system.
Teachers generate a QR code for a class session. Students scan this using their dashboard's 'Scan QR' feature. Each QR code is time-limited to prevent misuse.
Log in as a student and go to the 'Attendance Records' section from your dashboard. You can view your attendance status by date and subject.
Click on your profile, then select 'Edit Profile'. You can update your name, email, class, stream, and password from there.
As a parent, you can log in to view your child attendance history, receive updates or alerts, and chat with teachers for feedback or communication.
Parent accounts are automatically created when a student enters their parent contact details. Credentials are sent by the system once verified by a teacher or admin.
After logging in, your dashboard will show a summary of your child attendance, including charts and recent attendance records.
Log in and go to the 'Chat' section. You can search for your child's teachers and send them messages in real-time.
Teachers can assign classes, mark attendance (manual, QR, or biometric), approve student registrations, send parent notifications, and view attendance analytics for their classes.
Go to 'Assign Classes' from your dashboard, select the classes and subjects you teach, and save. You will only be able to manage students in those classes.
Go to the 'Attendance' section. You can either mark students manually using checkboxes or generate a QR code for the class session. Both methods save the attendance automatically.
In the 'Generate QR' section, select your class and subject. The system will create a QR code valid for a limited time. Show this QR on your screen for students to scan.
Yes. Under 'Parent Status', you can view which students are missing parent contact information and send reminders via email or WhatsApp.
Open the 'Chat' section from your dashboard, select the student or parent, and begin messaging. All chats are saved and visible only to the two parties.
From the admin dashboard, click on 'Pending Approvals'. Review the user details and click 'Approve' or 'Reject' as needed.
Go to 'Promotions', select the students you want to promote, choose their next class/stream, and confirm. Promotion history is also saved for reference.
In the 'Generate PINs' section, choose the user role (Student or Teacher) and how many PINs to create. The system will generate and list them for distribution.
Admins and teachers can view attendance trends, subject-wise performance, and identify at-risk students. These insights are visualized using charts and graphs.
The system uses AI to analyze attendance patterns. If a student predicted attendance falls below a threshold, they are flagged as 'at risk' on the dashboard.
Your data is stored securely. Passwords are hashed, sessions are protected, and OTPs are used for verification. Only authorized users can access sensitive data.
Yes, the platform is fully responsive and works well on smartphones and tablets using any modern web browser.
Make sure the QR code is still valid (not expired) and you are logged into your account. Try refreshing the page or ask your teacher to regenerate the QR.
Check your spam or junk folder. If you still do not receive it, try resending the OTP. Make sure your email address is correct.
You will receive an email or system notification once your account is approved. After that, you can log in and start using the platform.
No, roles are assigned during registration and verified by Admins. If you need to change your role, contact your institution Admin for assistance.
If you face issues, first check the FAQ or contact your school Admin. You can also use the 'Contact Us' page to send a message to the support team.
Make sure your account has been approved by your teacher or admin. If you see a 'pending approval' message, you will need to wait until it's approved. If you're still having trouble, double-check your email and password, or try resetting your password.
Please check your spam or junk folder. If it not there, make sure you entered the correct email address and try resending the OTP. Still having issues? Contact your school admin to check if your email is correct in the system.
If you have not registered yet and lost your PIN, you will need to contact your school or institution Admin. They can provide a new PIN or resend the existing one.
No. For students and teachers, a valid PIN is required to register under your institution. Admins can register without a PIN, but all others need one to join.
This message means either your email or password is incorrect, or your account has not been approved yet. Double-check your login details and make sure your account is active.
Attendance may not be recorded if the QR code expired, the biometric session failed, or if there was a connection issue. Please check again or ask your teacher to confirm your attendance manually.
Yes, the platform works on all modern browsers like Chrome, Firefox, Safari, and Edge. For best experience, use the latest version of your browser.
Yes, the platform is fully responsive and works well on mobile phones and tablets. You can access all major features, including scanning QR codes, viewing attendance, and chatting.
Click on your name or profile icon in the top-right corner of the page, then select 'Logout'. Always log out if you're using a shared or public device.
First, create an Admin account. Once logged in, set up your institution details, generate PINs for students and teachers, and configure classes, streams, and subjects. You can then start approving users and managing attendance.
Yes! The system supports both school and college environments. You can set up degrees, semesters, and streams, and assign teachers and students accordingly.
You will receive an email or WhatsApp notification if your child has low attendance or misses a class. Make sure your contact info is up to date in the system.
Currently, one parent account is created per student using the contact details submitted. If you would like to add another parent or guardian, ask your child to update the contact info in their dashboard.
Yes. You can use the 'Contact Us' page to send a message to the support team, or ask your school Admin for assistance. Some versions of the system also include a chatbot for quick help.
No personal data is shared with third parties. All data is securely stored and used only for educational purposes within your institution. Your privacy and security are a top priority.
If you try to scan a QR code and receive an error, the session may have expired. QR codes are only valid for a limited time. Ask your teacher to generate a new one if needed.
Make sure your phone number is entered correctly and includes the country code. Also, verify that WhatsApp is installed and active on your device. If you're still not receiving messages, contact your teacher or school Admin to check your contact settings.
Yes. Teachers can update or correct attendance records for their classes if needed. If you notice an error, inform your teacher as soon as possible.
It means the system has detected that the student attendance trend is declining and might fall below the required level. Teachers and parents are alerted so they can take action early.
For security reasons, it recommended to use one device at a time. If you log in from a new device, the previous session may be logged out automatically.
If you have lost your PIN and did not receive the OTP, contact your institution's Admin. They can resend the PIN and make sure your email is correct so you can receive a new OTP.
Teachers can update attendance records after the fact. If you're a student and notice an error, kindly inform your teacher so they can review and correct it.
Make sure your camera is working and your screen is clean. Try adjusting the distance or lighting. If it still does not work, notify your teacher—they can mark your attendance manually if needed.
Yes, the platform is mobile-friendly. Parents can log in through any modern mobile browser to view attendance, receive updates, and chat with teachers.
Yes, for security reasons, the system will log you out after a period of inactivity. Make sure to save any unsent messages or forms before stepping away from your device.
Yes, even though the biometric feature is simulated, it still requires an internet connection to record your attendance in the system.
Yes, you can view older attendance records from your dashboard. Use the date filter or term selection tools to access past data.
If a parent did not receive their login details, the teacher or admin can verify the parent contact info and resend the invitation or credentials.
No, chats are private and only visible to the users involved. Admins cannot delete or view chat messages for privacy reasons.
You can try using a different device or ask your teacher to mark your attendance manually. Some devices may also allow you to upload a screenshot of the QR if supported.
After registration, your account must be approved by a teacher or admin. If it been a while, reach out to your teacher or school to remind them to review your request.
Yes, the same parent contact (email and phone) can be used for multiple students. Each child attendance will be visible from the parent dashboard.
Yes, teachers can view a list of students who successfully scanned the QR code and were marked present for that session.
After scanning a QR code or using biometric attendance, you will see a confirmation message. You can also check your attendance records to confirm.
Yes, the system supports both email and WhatsApp alerts. If one is not working, make sure your contact details are correct and notify the teacher if needed.
No problem—you can reopen the scanner from your dashboard and try again, as long as the QR code is still active.
If you registered with the wrong role (e.g., student instead of teacher), contact your institution Admin. They may ask you to register again with the correct role and a valid PIN.
You can only chat with users who are part of your institution and relevant to your role. For example, students can chat with assigned teachers, and parents can chat with their child teachers.
No, users cannot delete their own accounts. If you no longer need access, contact your school Admin and they can deactivate your account if needed.
First, check the FAQs. If you still need help, use the 'Contact Us' form or speak to your school Admin. The built-in chatbot can also answer common questions instantly.